© 2018 ZAINA SA'ED JEWELRY. ALL RIGHTS RESERVED.

HOW DO I PLACE AN ORDER?

  • Send an email to hello@zainasaed.com. For your reference, it is always better to keep orders and correspondence documented to ensure your order is attended to, and up to your expectation.

 

  • Once you place your custom order or inquiry, you will receive a price offer that you will need to approve. Upon receipt of your approval, a sketch will be sent for your acceptance prior to sending to production.

 

  • Please note; a down payment of 50% of the total price offer will need to be paid before providing you with a sketch.

PAYMENT & SHIPPING

  •  The remaining 50% must be paid upon delivery of your order. 

  •  If you live in Jordan, you can pick it up from our office. 

  •  For international orders, shipping will be via FedEx for a fee of JD 35 for Silver jewelry and JD 55 for Gold jewelry under $1000 and 0.5 KG. 

  •  It takes up to 3 days for international deliveries, according to the country location. 

 

  • *VAT is NOT included in the shipping and therefore the responsibility of its payment will be handled by the person placing the order.

SECURE ORDERING & PAYMENT CONDITIONS

  • Payment is accepted in cash only for orders placed in Jordan.

 

  • Payments for international orders may be made by either money transfer (Western Union or Money Gram), or by bank transfer directly to our bank account. 

 

  • All payments should be converted to Jordanian Dinars.

RETURNS & REFUNDS

  • There are no refunds; returns can be made in cases of a fault in the order which will be immediately and happily fixed. 

TAKING CARE OF YOUR JEWELRY

  • Always store your pieces separately.

  • Avoid direct contact with beauty products such as perfumes, hairsprays, body creams and deodorants while wearing your jewelry.

  • Remove your gold plated jewelry before swimming, bathing or using abrasive cleaners.

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